# Safety at Walink

> Every wa.link opens WhatsApp, counts clicks without knowing who tapped and lives on a short list of official sites. How Walink keeps links safe.

A link is only as good as the trust behind it. Walink is built so that the people who tap a wa.link always know where it goes and keep their privacy, and the businesses that share one have a link their customers can rely on.

## Every link ends in WhatsApp

A wa.link does one thing: it opens WhatsApp. Depending on how its owner set it up, a tap opens:

- A chat with the business, with a message already typed. The visitor can edit or delete it, and nothing is sent until they tap send.
- The business's WhatsApp catalog, channel or group invite.
- A short page on `page.wa.link` first, with the business's name and a button to WhatsApp.

Walink's two kinds of pages follow the same idea: `bio.wa.link` is a business's page of links, and `form.wa.link` is a form whose answers go to the business in a WhatsApp message.

A free link can't be changed after it's made, so it always opens the chat it was made for. Links use WhatsApp's public click to chat feature, the same one behind `wa.me` links. Walink, Inc. is an independent company, not affiliated with WhatsApp or Meta. Once the chat opens, the conversation is between the visitor and the business: Walink doesn't take part in it and can't read it.

> [!TIP]
> The chat shows who you're talking to. As with any new contact, get to know a business there before you pay or share personal details.

## Privacy by design

A business sees how its link performs, never who tapped it. Each click records:

- The country and city it came from.
- The type of device, the operating system and the browser.
- The site or app that sent it, and whether it was a tap or a QR scan.

A click never tells a business a visitor's name, phone number or IP address, and opening a wa.link sets no cookies. Free links made on walink.com without an account record nothing at all. When the visitor sends a message, the business sees their WhatsApp number or username, as in any chat.

Businesses can add their own safeguards. A [landing page](https://walink.com/docs/premium-links/landing-page) can ask visitors to accept the business's privacy policy, or confirm their age, before the chat opens. A form can link to the business's privacy policy, and its answers reach the business in the WhatsApp message the respondent chooses to send. Walink keeps a copy only if the business turned on saving responses.

More in Walink's [Privacy Policy](https://app.walink.com/privacy?lang=en).

## Official Walink sites

Walink lives on a short list of addresses:

| Address                                                          | What it is                                                   |
| ---------------------------------------------------------------- | ------------------------------------------------------------ |
| `walink.com`                                                     | Walink's website, the free link generator and these docs     |
| `app.walink.com`                                                 | The dashboard, and the only place to sign in to Walink       |
| `wa.link`                                                        | Links                                                        |
| `bio.wa.link`, `form.wa.link`, `page.wa.link`                    | Multilink pages, forms and landing pages                     |
| `walink.me`, `bio.walink.me`, `form.walink.me`, `page.walink.me` | The same links and pages for numbers in India                |
| `shop.wa.link`                                                   | Walink Shops, online stores that take orders on WhatsApp     |
| `api.walink.com`, `mcp.walink.com`                               | The REST API and the connection for AI assistants            |
| `ohmy.link`                                                      | Ohmylink, Walink's free short links and QR codes for any URL |

Links and pages for Indian numbers use `walink.me` because `wa.link` doesn't load on some networks in India. Both addresses open the same link.

Older addresses such as `create.wa.link`, `crear.wa.link`, `criar.wa.link` and `open.wa.link` now forward to walink.com, and `walink.io` is Walink's previous website, where a few pages still live.

Emails from Walink come from addresses that end in `walink.com` or `wa.link`, such as `login@app.walink.com` for sign-in codes and `help@wa.link` for support. Walink never asks for your WhatsApp verification code or PIN, and never takes a payment in a chat: you subscribe and pay only inside Walink's own apps.

## Help keep links safe

Walink's terms don't allow links that spam, scam or pretend to be someone else. If you find one, email [help@wa.link](mailto:help@wa.link) with the link, what happened and screenshots if you have them, and Walink can take it down.

To stop messages from the WhatsApp account behind it, block and report the account inside WhatsApp.

If you made a free link on walink.com and want it gone, [request its deletion](https://walink.io/request-delete-link).