Smart Links

No. When you share a link on Instagram, Facebook or WhatsApp, their servers fetch it to build a preview. Those fetches are filtered out, so your numbers are people, not previews.

One wa.link that routes each click to one of several destinations — agents, branches, shifts or campaigns — instead of a single number. Each link has a routing mode: a weighted random split, business hours per destination in your timezone, the visitor’s country, or the referral source (Instagram, TikTok, Facebook, Snapchat, or your own referrers and UTM tags). Every destination has its own number or username, its own message and its own click count. The link includes its default destination; each additional one is $5 a month.

Yes. In business-hours mode each destination gets its own days and time window, evaluated in your business’s timezone, not the visitor’s. A click inside the window goes to that destination; clicks outside every window — nights, weekends, holidays — fall to the last destination, the catch-all, so nobody hits a dead end.

Yes. In referral-source mode you assign destinations to Instagram, TikTok, Facebook or Snapchat, or to any referrer or UTM tag of your own — a newsletter, an ad campaign, a partner’s site. Clicks whose source matches none of them go to the catch-all destination.

Each destination gets a weight and every click is assigned at random in that proportion — 50/50 between two agents, or 70/20/10 across three. It is the way to share a queue fairly without anyone assigning chats by hand, and the per-destination analytics show how the split actually landed.

Yes. Every destination has its own number or WhatsApp username and its own prefilled message, so the sales team and support can each be greeted the way they expect. The messages travel with the destinations: if you switch routing modes, what you typed is kept.

Anytime. A Smart Link runs one mode at a time — random split, business hours, location or referral source — and switching keeps your destinations, their numbers and their messages; you only set the rules of the new mode. The wa.link address never changes.

Yes. Every Smart Link has a QR code with the same styling as a Premium Link’s — module and corner shapes, colors, your logo, PNG or SVG for print — and a scan is routed like any other click, so one printed code can reach the right branch or the agent on shift.

Yes. Smart Links is the successor of Multiagent: the round-robin you had becomes a random split between the same agents, and you gain the business-hours, location and referral-source modes. When you sign in to the new dashboard your Multiagent links are listed for migration and keep their exact wa.link addresses.

A Smart Link shows the same real-time breakdown as a Premium Link — clicks by day, country, city, source, device, operating system and browser, with QR scans apart, a previous-period comparison and CSV export — and adds where each click went: every destination has its own count, so you can see how the split, the hours, the countries or the referral sources actually distributed your traffic.

Every Smart Link includes its default destination. Each additional destination — an agent, a city, a time window, a referral source — is $5 a month, drawn from one pool shared across all your Smart Links. A three-way link is two additional destinations, $10 a month. Add or remove them anytime.

The last destination on every Smart Link is the catch-all. In business-hours, location and referral routing it answers whatever the other rules don’t, so nobody reaches a dead end.