Your account
Sign in with an email code or Google, find your way around the dashboard, and manage your settings, emails, exports and support.
A Walink account is free. It holds your free links, Premium Links, Smart Links, forms and Multilink pages, and the subscriptions behind them. Drafts cost nothing: you need a subscription only to publish a paid product. See Billing.
Sign in
Go to app.walink.com. There's no password to create and no separate sign-up: the first time you sign in, your account is created.
- Continue with email: type your email address and Walink emails you a 6-digit code. It expires in 5 minutes. If it doesn't arrive, check your spam folder or select Resend code (the old code stops working).
- Continue with Google: sign in with your Google account. If it uses the same email, it opens the same account.
If the emailed code can't reach you, you can set a backup password in Settings and use Sign in with password on the sign-in page.
Around the dashboard
The row under the top bar takes you to each product:
- Dashboard: clicks over the last 30 days across your published links, your top performers, and shortcuts to create.
- Links: your Premium Links and free links.
- Smart Links, Forms and Multilink: see Smart Links, Forms and Multilink.
- Analytics: every report in one place. See Analytics.
- Archive: only for accounts from the previous platform. See Coming from the previous platform.
- Shops: a separate Walink app for selling over WhatsApp, with its own subscription. It opens in a new tab and signs you in automatically.
In the top bar, the search box (on a computer) finds any link, Smart Link, form or Multilink page, and Create starts a new Premium Link, Smart Link, Form, Multilink or Free Link. Your avatar opens Settings, Billing, Developers (API tokens, see the API), Product tour, Help and Sign out.
Settings
Open your avatar and select Settings.
- Profile: your Name, your Reporting time zone and the Language of the app (English, Español or Português). Select Save changes.
- Email address: type a New email and select Send verification link. The change happens only when you open that link, within 1 hour, so a typo can't lock you out.
- Backup password: a second way in when the code can't reach you, at least 8 characters.
Your time zone
Analytics groups days and date ranges by your reporting time zone, so "today" starts at your midnight, not the server's. Walink also uses it to send your emails in your local daytime: the weekly summary on Monday morning, and draft reminders during the day.
Email notifications
| What it is | Starts | |
|---|---|---|
| Billing alerts | A renewal payment failed, or links were deactivated because it was never paid | On |
| Draft reminders | Two emails about drafts you haven't published: a day later and a week later | On |
| Weekly summary | A Monday email with last week's clicks on your links | On, except in Europe (see below) |
In the European Economic Area, the UK and Switzerland, the weekly summary stays off until you turn it on. Any switch you flip yourself wins over the default. Draft reminders and the weekly summary also have an unsubscribe link in every email.
Export your data
- On Links, Smart Links, Forms and Multilink, More actions (the ⋯ beside the search) has Export CSV: the whole table, every row from the start, with no subscription needed. Smart Links include their destinations, forms their questions and Multilink pages their buttons.
- On an analytics page, Export CSV downloads what's on screen for the period you picked.
- A form's responses table has its own Export CSV with every answer.
Delete your account
Delete account is at the bottom of Settings. Confirm with I understand and accept the consequences, then Delete account.
Deleting is permanent. Every link, Smart Link, form and Multilink page stops working, free links included, and your subscriptions are canceled with no refund for the time left. To pause instead, set your items back to draft, or cancel a subscription in Billing.
Help and support
Signed in, open your avatar and select Help. The page answers the common questions, with a search box. For a person, select Open a ticket: pick what you need help with, attach the links or forms involved, and describe what happened. The team replies to your email, usually within 24 hours. You can also write to help@wa.link, which works even if you can't sign in. Replies to an email usually take up to 48 hours.