Coming from the previous platform
What happens to your links, Multiagent links, forms and subscriptions when you sign in to the new Walink with your previous account.
If you used Walink before, your account comes with you. Sign in to the new app with the same email, review what moves, and approve it. Your links keep their exact addresses, so everything you've printed or shared keeps working.
Sign in
Go to app.walink.com and use the email of your previous account, with Continue with email (a 6-digit code) or Continue with Google. Walink finds your previous account and connects it to the new one.
If the code doesn't reach you, select Sign in with password and enter your Previous Walink password. It keeps working there as a backup.
If the sign-in page says your previous account is already connected to another Walink login, sign in with that email instead.
Review what moves
Before you use the app, the review screen, Migrate your previous account to the new Walink App, lists everything that moves. Nothing changes until you approve it.
| On the previous platform | In the new Walink |
|---|---|
| Premium links | Premium Links that open a chat |
| Catalog links | Premium Links that open your catalog |
| Multiagent links | Smart Links that split clicks evenly between the same numbers |
| Forms | Forms, with their questions, design and delivery number |
| Multilink page | A Multilink page on bio.wa.link, and its old wa.link address keeps redirecting to it |
| Subscriptions | The same subscriptions, see below |
A few things to know:
- Links that were inactive arrive as drafts. Publish them when you're ready.
- Walink Search listings don't move: Walink Search has been discontinued.
- A Smart Link can do more than split clicks. You can also route by business hours, location or referral source. See how routing works.
To approve, select Bring everything over, then confirm with Migrate everything. To do it another day, select Sign out and do it later: nothing moves, and your links keep working on the previous platform until you approve. If your previous account has nothing left to move, there's no review: you go straight to the app.
Subscriptions and prices
Your subscriptions move with your account, and migrating charges nothing. Subscriptions from the previous platform are in US dollars, and they stay in US dollars.
- Premium Links have a new price on the new Walink. You keep your current price until your current period ends, and each Premium Link renews at the new yearly price from then on. The review screen shows both prices, the renewal date and your new yearly total before you approve.
- Your Multiagent subscription becomes your Smart Links subscription for additional destinations: the same subscription at the same price.
- Your Forms subscription keeps the same price and the same renewal date.
- A Premium Links subscription that was no longer active moves over as history only.
There's no commitment. After migrating you can cancel anytime from Billing, and your links keep working until the end of the period you've paid for. If an invoice is unpaid when you migrate, your dashboard shows a banner to pay it right after. See Billing.
The Archive
In the app, accounts from the previous platform have an Archive tab in the top navigation, next to Analytics. It shows your previous account: your old links with the click history the previous platform kept, and your old forms with the responses they collected.
- For each link: Total clicks, Traffic sources, Devices and Countries, by Day or Month.
- Multiagent links show combined totals, because the previous platform never recorded which number a click went to.
- For each form: its details, its questions as they stood, and its responses.
The Archive is read-only: nothing there can be edited or republished. Click history and form responses from the previous platform stay there and aren't copied into the new app, whose analytics start on the day you migrate.
If something is missing
- If one of your addresses is already in use in the new app, the review screen names it and nothing moves. Contact support to resolve it.
- If your Multilink page's content couldn't be read, it stays where it is for now. Contact support to move it over.
- For anything else, on the review screen select Need help with the migration?. After migrating, open your avatar and select Help, then Open a ticket and attach the links or forms involved. You can also write to help@wa.link. See Your account.