Forms

A Walink form has its own address, like form.wa.link/dental-sol. Your customer answers your questions, taps Open WhatsApp, and a chat with your business opens with their answers already typed in. They tap send, and the lead arrives as a WhatsApp chat that already holds the details you asked for.

How it works

1. You share the form's address or its QR code.
2. The respondent answers, one question per screen or every question on one page.
3. They tap Finish and see the message they are about to send.
4. Open WhatsApp opens a chat with your phone number or WhatsApp username, with the message filled in: your opening line, then one line per answer.

Every response goes to that one account, unless a conditional destination sends it to another one based on an answer.

Why a form that ends in WhatsApp

Most form builders send the answers to an email inbox or a spreadsheet, and then you copy the number and write first. With a Walink form the respondent writes first, so the conversation is already open when you read the answers.

Asking in the chat takes one message per question, with answers in any order and any format. A form asks everything at once and checks the answers before they are sent:

• required questions must be answered;
• an email must be a valid address, and a phone number must be valid for its country;
• text and numbers stay within the limits you set, and a date range can't end before it starts.

Every message has the same shape, each question in bold followed by its answer. You can also keep a searchable copy of each response and see where people stop answering (Responses).

Create a form

1. Sign in, open Forms and select New form (or Create in the top bar, then Form).
2. In Form Details, choose the address in Custom Link, then fill in Form Title, an optional Description and an optional Logo.
3. Choose your colors in Design and the layout in Layout (Design and layout).
4. In WhatsApp Delivery, enter the WhatsApp account that receives the responses, as a Phone number or a Username. Edit the Initial Message, the line that comes before the answers.
5. In Form Questions, change the two starter questions (Full name and Email address) and select Add question for more (Question types).
6. Optionally, add Conditional Destination rules, and turn on Privacy policy URL or Save form responses in Settings.
7. Select Save as draft, or Create form to publish.

The Form preview beside the editor is the real form, so you can try it first. Forms also work through the REST API.

Drafts and publishing

A draft is private: its address doesn't open, it collects nothing and it costs nothing. It only needs a title and an address to be saved.

Create form opens a summary, "Create this form?". Select Create form again to publish: the form goes live and uses one form from your allowance. A saved draft has a Publish button on its page.

To publish, a form needs a valid WhatsApp account, at least one question, a title on every question, options on every choice question and finished conditions. If something is missing, the app says what.

On a published form, Save changes updates the live form right away. Unpublish sets it back to draft, so you can publish another form in its place. Delete form removes the form, its questions and its saved responses for good.

The address

• It is form.wa.link/ followed by what you type in Custom Link: lowercase letters, numbers and hyphens, up to 60 characters.
• It must be free: not used by another of your forms, or by a form another account has published.
• A draft doesn't reserve its address. Another account can publish the same one first, so publish when you are ready to share it.
• For a different address, create a new form, then set the old one to draft or delete it.

Limits

Pricing

Each published form is $10 a month. Drafts are free, so you can build and test a form first. Your subscription is the number of forms you can have published at the same time: publishing one uses one, and unpublishing or deleting a form returns it. Conditional logic, conditional destinations, saved responses and analytics come with every form. See Billing.

If every form in your allowance is in use, the summary says so. Save the form as a draft, or select Upgrade subscription and publish it afterwards.

If you cancel

At the end of the paid period, your published forms become drafts. Nothing is deleted: the questions, the design and the saved responses stay in your account, and you can subscribe again and publish a form to bring it back. While a form is unpublished, its address is available to other accounts.