Responses

Every response reaches you as a WhatsApp message. You can also keep a copy in Walink, with search and CSV export, and see how many people open, start and finish your form.

The WhatsApp message

The message always has the same shape:

1. Your Initial Message, exactly as you wrote it. A new form starts with Hi! Here are my details:.
2. A blank line.
3. One line per answered question, in the form's order: *Question:* answer. WhatsApp shows the question in bold.

A Dental Sol patient's message, line by line:

• Hi! Here are my details:
• a blank line
• *Full name:* Ana Torres
• *Clinic:* Mission Bay
• *Visit type:* Toothache
• *Where it hurts:* Lower left, since Monday.
• *Preferred date:* Sep 12, 2026

Good to know:

• The Initial Message is sent as written. It has no variables, and no answer is inserted into it. If you leave it empty, the message starts with the answers.
• Optional questions left blank, and questions the respondent wasn't asked (conditional logic), are left out.
• How each type of answer is written, from dates to several choices, is on Question types.
• The respondent sees the message on the last screen and sends it from WhatsApp, where it can still be edited like any pre-filled message.

The message goes to the account in WhatsApp Delivery, or to the one a destination rule chooses.

Saving responses

Turn on Save form responses in the form's Settings. It is off on a new form.

• A response is saved when the respondent taps Finish, before WhatsApp opens. You keep it even if they never send the message.
• Only responses sent while the setting is on are saved.
• If the respondent taps Edit my answers and finishes again, the same response is updated, not saved twice.
• There is no limit on how many responses a form keeps.

To see them, open the form and select View all responses in the Form Responses card.

The responses table

Newest responses come first.

• Received is the date and time, in your time zone.
• Each question has a column. A question you removed from the form keeps its column and its answers, tagged Removed.
• Destination shows which account each response went to, on forms with destination rules.
• On forms with conditional questions, — means the person wasn't asked that question, and an empty cell means they left it blank.

The search box finds every response with an answer that contains what you type. Export CSV downloads every response, or only the ones your search found, with your time zone noted at the top.

Saved responses stay when you unpublish the form or your subscription ends. Delete form deletes them with the form.

Form analytics

Open the form and select View analytics. The page starts with four numbers:

The Completion Funnel shows the same path, with the drop-off between steps:

1. Form viewed
2. Started answering
3. Completed: the respondent tapped Finish and reached the message.
4. Sent to WhatsApp: the respondent tapped Open WhatsApp. Walink can't see inside WhatsApp, so this counts the tap, not the sent message.

Reach per Question shows how many respondents were still answering at each question, so you can see where people stop. It needs the Step-by-step layout: an all-at-once form has no steps to measure. A conditional question is marked as asked only to some people, instead of showing a drop-off.

The page also shows where views come from, countries and cities, devices, and direct visits against QR code scans. Analytics count every response, whether or not you save them, and the editor's preview is never counted. Date ranges, comparisons and exports are covered in Analytics.